Linda Gitau, UI/UX Designer.

Administrative Assistant

• Manage client bookings, itineraries and travel documentation for local and international tours.
• Coordinate between clients and operators so travel logistics hold together when plans move.

Why this matters for design. I book travel for a living. Every friction point in WanderLust is one I have hit in real work: the changed flight, the booking that will not confirm, the client who cannot find their itinerary. I did not research that problem space. I work in it.

AWS Solutions Architect programme

• Completed the professional foundations curriculum and built a personal development plan around communication and collaboration.
• Currently working through architecture and security training.

AWS Cloud Computing Case Study

• Completed a structured bootcamp of 10 to 15 hands-on labs and several real-world projects.
• Deployed and managed services across EC2, S3, IAM and VPC, improving issue resolution speed by 25%.
• Standardised how cloud resources were provisioned, which let the team provision five times more per week.

IT Support Intern

• Resolved 50+ support requests a week across phone, email, live chat and video, raising system uptime by 30%.
• Configured and maintained over 100 workstations, cutting new-user onboarding time by 20%.
• Monitored network performance and brought downtime incidents down by 35%.
• Handled server maintenance, security patching and software updates.

Why this matters for design. A year of watching real people fail at software, then fixing it, one ticket at a time. That is user research, just with a helpdesk queue instead of a lab. It is where I learned that people do not read, do not recover from errors on their own, and give up faster than anyone building the thing expects.

IT Support Attachee

• Handled 30+ requests a day at a 90% first-contact resolution rate.
• Managed user accounts and permissions against security policy.
• Ran IT training sessions for staff, which cut repeat issues by 20%.
• Streamlined asset tracking, improving resource allocation by 25%.

SolMoTech

• A mobile digital-access ecosystem for communities without reliable internet, carried across three iterations from a course milestone to a full case study.
• Grounded in cited secondary research, including the 2023-24 Kenya Housing Survey, World Bank and UNESCO.
• Owned all of it: research, proto-personas, journey mapping, information architecture, wireframes, design system and both prototypes.
• Rewrote the entire concept between versions after concluding that temporary connectivity, not connectivity itself, was the real problem.

Read the full case study, including the version I decided was wrong.

WanderLust

• An end-to-end travel booking flow, browse through to confirmation, designed as one unbroken run.
• A dark interface system built to stay legible in the places travel actually happens.

Uzima Water, my BBIT thesis project

• Self-initiated thesis project studying water access in the context of Kajiado County.
• Technical half: a smart water metering system with a SQL database handling the data layer.
• Design half: a dashboard that reduces a constant data stream to the four things a household needs, which are usage today, live flow rate, meter health and the bill.
• Still in progress. The interface is design work rather than a deployed product.

See the interface.

Prayer Journal

• A guided Notion template for tracking prayers, gratitude, verses and reflections.
• Designed the structure and the flow between views, and wrote every word of the interface copy. Published and in use.

Open the template in Notion